Refund policy

RETURN AND REFUND POLICY

Last updated: August 14, 2026

At Məsumə, we carefully inspect and package every order before shipment.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers must contact us within 14 days of delivery if an item arrives damaged, defective, incomplete, or different from the item ordered.

To submit a claim, email hekimemaqaza@gmail.com and include:

• Your order number
• A description of the issue
• Clear photographs or video showing the product, packaging, and shipping label

Claims submitted after 14 days may not be accepted.

Please do not return any product before receiving instructions from us. Məsumə does not maintain a publicly accessible return location. If a return is required, we will provide the appropriate instructions after reviewing and approving the claim.

If a claim is approved, we may offer an appropriate solution, including replacement, partial refund, or full refund, depending on the circumstances. Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.

CHANGE-OF-MIND RETURNS

Unless required by applicable consumer law, we do not accept returns or provide refunds solely because a customer changes their mind, no longer wants the product, selects the wrong item, or provides incorrect order information.

Customers are responsible for reviewing product descriptions, dimensions, language, edition, and other details before purchasing.

NON-RETURNABLE ITEMS

For health and hygiene reasons, opened, used, unsealed, or damaged personal-care products, cosmetics, fragrances, apparel, and similar goods cannot be returned unless they arrived defective or incorrect.

Personalized, custom-made, and clearance items are also non-returnable unless defective or required otherwise by law.

STATUTORY CONSUMER RIGHTS

Nothing in this policy limits any mandatory rights available to customers under applicable consumer-protection laws. Where local law provides a statutory cancellation or withdrawal right, including applicable rights for certain European consumers, those rights will apply.

CONTACT

Email: hekimemaqaza@gmail.com
Phone: +994 55 243 05 39
Website: https://hekime.com